Shipping & Delivery

Shipping is available to the 48 contiguous U.S. states only. All products ship via motor freight. We offer free curbside delivery on all orders.

• Equipment is delivered to your property (driveway/curbside).
• The carrier will not bring the unit inside your home.
• Please plan to have assistance available to move the equipment indoors.

The freight carrier will contact you to schedule delivery and will make up to 3 contact attempts. Signature required upon delivery.

If delivery cannot be completed, the unit will be returned to Spirit Fitness. Return shipping + up to 20% restocking fee may apply.

Returns & Satisfaction Guarantee

30-Day Risk-Free Returns

We stand behind our products with a 30-day satisfaction guarantee. If you’re not satisfied, contact Customer Service within 30 days of delivery to request a Return Authorization (RA) number.

Customer Service Phone Line: 800-258-8511

To qualify for a full refund or credit:

• Request an RA number within 30 days of delivery
• Return the product within 10 days of receiving your RA
• Include all original packaging
• Ensure the product is in good condition
• Clearly mark the RA number on the carton

Return Costs & Fees

Customers are responsible for return shipping and related costs if:

• The order is canceled after shipment
• Delivery is refused (for non-damage reasons)
• The carrier cannot reach you after 3 attempts
• Service/repair is declined for a warranty issue

Return freight must be prepaid. Insurance is recommended. Missing original packaging may result in a restocking fee (up to 20%). Returns due to space or fit issues may still incur freight and restocking fees. Customer must assist with moving the packaged unit back onto the truck

When Spirit Covers Return Costs

Spirit Fitness will cover shipping costs if:

• The product arrives damaged (must be noted on delivery receipt)
• The wrong product was shipped
• The unit is deemed non-repairable
• A warranty issue requires replacement

Repairs & Replacements

If service is required, Spirit Fitness will repair or replace the product at our discretion, or provide replacement parts (new or refurbished).

We aim to resolve issues quickly, but are not responsible for delays caused by factors outside our control (e.g., shipping delays, parts availability, or unforeseen events).

Questions?

Our Customer Service team is here to help—contact us anytime for support with your order.